Support FAQ


ServerAssist can be installed on any current Windows operating system.

The publisher, web interface and the gateway require that the Internet Information Server role is added. Furthermore, the publisher and gateway require the ISAPI Extensions role service, and the web interface requires the Static Content, Default Document and ASP role services. The installation routines will add the necessary role and role services as required.

ServerAssist can also be used to monitor Windows 10, Windows 8, Windows 7 and Windows Vista. Despite the fact that these are not "server" operating systems, ServerAssist will install and provide full functionality on these platforms.

No. The load imposed by the central operations and management servers is minimal, and the whole ServerAssist system will happily co-exist with other applications on an existing server.

ServerAssist can monitor Windows servers, Linux systems, network applications and SNMP-manageable hardware.

ServerAssist Professional is licensed either on subscription basis, per server or with a single, enterprise-wide license.

ServerAssist Workgroup is licensed on a per-device basis. A device is a Windows server or any IP addressable device that supports SNMP.

See Licensing for more information. The licence agreement is available for review.

Releases and Updates

We typically release new versions every two or three months.

See the change history for details.

Provided that you have a current support and maintenance agreement, all updates are free.


The ISO image contains everything in the package, and also has some additional software.

It contains the data store manager, and some third-party software, such as Adobe Reader and SQL Server Management Studio.

The installation package is a self-extracting executable that usually extracts to a temporary directory and then automatically starts a front end installation manager, and this directory is automatically cleaned up when the front end exits.

If you run the installation package from a command prompt and pass in a /X parameter, the main installation front end does not run, but instead, the contents are extracted to a directory with the same name as the package, from where they can be copied as needed.

Run the installation package with a /? parameter to see all the command line options available.


The publisher can be installed on any system that supports Internet Information Services (IIS), and does not require any other ServerAssist components to be installed.

To install the publisher, run the packaged installation and select Individual Installations, then Extras and finally select Publisher. Any IIS configuration that is required will be carried out automatically by the installation. If the publisher is installed in an internet-facing configuration, it is recommended that strong passwords are set for all access types.

Once the publisher is installed, reports can be published to it either by modifiying the default publisher used by the operations server, or configuring an individual scheduled report to use the new publisher.

  • To change the default publisher used by the operations server, select the properties of the main Scheduled Reports node in the console, and modify the settings as required.
  • To use a specific publisher for a single report, select the properties of the report and on the Ouput tab, click Settings... and select a specific publisher.

To reset the Publisher's passwords, install the Tools on the web server running the Publisher. Once installed, run the Configurator and select the Publisher tab. From here, all passwords can be enabled, disabled or modified as required.


All serial numbers can be seen on the serial numbers page.

You can change your preferences at any time from the mail preferences page.

Also, every mailing we send out has an unsubscribe link at the bottom that you can use.